This is our About Shipping page, you can find all information about our shipping times and policies below.
Our Estimated Shipping Times:
USA: 10 – 14 business days
UK: 10 – 14 business days
Australia: 8 – 12 business days
Canada: 10 – 14 business days
Western Europe: 14 – 20 business days
Rest of the World: 14 – 30 business days
- UK- Free of charge
- Europe & International – Free of charge
To track your shipment, please visit our official tracking partner –parcelsapp.com
Have any other questions or problems? Feel free to contact us at
Official tracking apps
Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure you carefully review your order before finalizing your purchase. We may Decline Return Requests for any reason.
Please contact Customer Support Team at firstname.lastname@example.org to schedule your return.
Returns must be Returned in 14 days after receiving the return request
Items must be returned in all original packaging and in ‘as new’ condition.Tags must have not been removed. Please make sure to include your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage we are unable to cover return shipping costs.
If you need any assistance you can get in touch via email:
London warehouse- Currently closed
Gougzhou warehouse – open