FAQ

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Shopping

Can I change or cancel an order I placed online?

You can simply manage, track and cancel the order you placed online on the MY ACCOUNT page. You just need your order number and email address. However, once the order begins to progress in our system we may not be able to amend your order as requested. In this case, please contact us.

Cancelling before delivery

If you have not yet received your delivery, please contact us as soon as possible and depending on the status of the order we may be able to cancel your order for you.

 

Cancelling after delivery

We have a strict no refund policy on orders that are on sale, for all other sales please contact us.

You can find more information by viewing our Return policy.

Where does BELOIR Online deliver to in the UK?

At the moment we deliver to mainland UK, the Isle of Wight and Northern Ireland. Some outlying areas are not covered by our delivery network.

Do you Sell or Store my information?

All of the customer information we receive is confidential and NOT shared with any third party under any circumstances. The only information we can see is shipping and billing details.

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Payment

What payment methods do you accept?

We accept all major credit and debit cards including VISA, VISA Electron, Mastercard and Maestro.

How do I make a payment on the website?

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

Verified by VISA, Mastercard SecureCode and Amex SafeKey (collectively known as 3d Secure)

These are schemes that have been introduced by card issuers to help in the fight against online fraud and BELOIR is now participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven’t already done so, you will need to register for ‘Verified by Visa’ and ‘Mastercard SecureCode’ with your debit/credit card issuer.

You can register either by visiting the card issuer’s website directly or simply by placing an order online. You will automatically be referred to your card issuer’s website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.

Once you have registered, whenever you shop online with any retailer that shows the ‘Verified by Visa’ and ‘Mastercard SecureCode’ logos, you will have one more step in the shopping process. You will be taken to their debit/credit card issuers’ website to enter your password before you are returned the checkout and complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

What should I do if my card is declined?

If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.

What is CV2?

  • It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, Mastercard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number.
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Shipping

How long will my order take to dispatched?

We dispatch all orders same day/next day

What is the item processing time?

After receiving your order, we conduct Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3 hours ; However, it can also be affected by the item’s stock status.

How long will my order take to arrive?

We are currently experiencing very high demand so please allow up to 3 days for your order to be delivered in the UK.

United States (7 Business days)
Canada, Europe (7 Business days)
Australia, New Zealand (7 Business days)
Mexico, Central America, South America (7 Business days)

Once your order is processed you will be sent an email with your tracking link.

 

*The actual shipping times are usually faster than the ones listed above, these are just the safe estimates we’ve made.

Can I change my address?

Please contact us ([email protected]) before your item has been dispatched.

Can I get delivery to countries outside of the UK?

Yes you can, we charge a flat rate of £15 for international shipping. Please contact us ([email protected]) to ask for an accurate reply. 🌎